The Happy Customer Channel is a podcast that shares actionable advice, engaging conversations, and behind-the-scenes stories from leading voices in the customer service space.
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WATCH THE LATEST EPISODES
EP. 79 – Rudy Gil | From the Stage to the Soul
In this episode, we sit down with Rudy Gil, the lead singer of Miami’s iconic 1980s freestyle band Secret Society….
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EP. 78 – Matthew Hertz | Tariffs, Trade & DTC: What Brands Must Know in 2025
In this episode of The Happy Customer Channel, we sit down with Matthew Hertz, CEO and Founder of Third Person, to make sense of the latest changes hitting the logistics world….
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EP. 77 – Randall Bailey | The Knock-Out King
Step into the ring with Randall Bailey, the KO King himself and former IBF Welterweight Champion, as he tells it like it is—no gloves on. 🥊…
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EP. 76 – Coach Jim Larrañaga | Inside the Game with Coach Larrañaga
In this episode of The Happy Customer Channel, we sit down with legendary University of Miami Head Coach Jim Larrañaga for an in-depth conversation on leadership, legacy, and the business of college basketball….
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EP. 75 – Rob Finkelstein | Alumni Direct: Helping Athletes Build What’s Next
What happens after the final whistle blows? In this episode of The Happy Customer Channel, we sit down with Rob Finkelstein, founder of Alumni Direct, to talk about how he's helping athletes transition from sports to business and life beyond the game….
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EP. 74 – Renee & Roxanne Pasquarella | 70 Years of Frankie’s Pizza
In this episode of The Happy Customer Channel, we sit down at Miami’s oldest pizzeria – Frankie’s Pizza – with Renee and Roxanne Pasquarella, the second-generation owners and daughters of founders Frank and Doreen Pasquarella….
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EP. 73 – Ryan Finkelstein | Locked On Mets
Calling all New York Mets fans! In this episode of The Happy Customer Channel, we sit down with Ryan Finkelstein, host of Locked On Mets – the #1 daily podcast for everything New York Mets….
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EP. 72 – Manning Sumner | NO DAYS OFF | The Big Dawgs: With Manning Sumner
In this episode, we sit down with Manning Sumner, Founder & CEO of Legacy Gyms and No Days Off Premium Water, to talk about his journey from being a high-level college football player to training professional athletes and scaling his own fitness business….
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EP. 71 – Adam Jones | A Life in Baseball, Japan, & Beyond
Join us as we sit down with Adam Jones, 5X MLB All-Star, 4X Gold Glove Winner, and Silver Slugger, for an exclusive deep dive into his incredible baseball journey and life beyond the game….
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EP. 70 – Derick G | Hip-hop, Storytelling & Digital Media
Join us for an exclusive conversation with Miami’s own creative powerhouse, Derick G!…