Not your average customer service podcast. The Happy Customer Channel delivers real talk, bold insights, and behind-the-scenes stories from the people redefining what it means to serve.

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One Thief. Ten Hits. $900,000 Lost — How Data Helps Catch Repeat Offenders
The Man Who Can’t Be Caught: A Shocking True Story of Retail Theft
Inside Retail Crime: How ALTO USA Is Fighting Back Against Major Theft Rings
From 5% to 92%: The Fight Against Retail Crime
The $125 Billion Problem: How ALTO USA Is Fighting Retail Crime
In this episode, we dive deep into the escalating issue of retail theft with Cristian Lopez Diaz from ALTO USA. Cities like Chicago, New York, and San Francisco are seeing unprecedented levels of shoplifting, leading to billion-dollar losses. Cristian explains how ALTO USA combines advanced technology with traditional police work to combat retail crime effectively. We explore how ALTO USA identifies repeat offenders, aggregates data from various incidents, and works closely with prosecutors to ensure justice is served. The conversation also covers broader topics like the impact of progressive DA policies, the psychology behind theft, and how ALTO USA's methods can be applied to other industries. Join us for this enlightening discussion on innovative solutions to a growing problem. EP. 91 - Cristian Lopez Diaz | The Battle Against Retail Crime: ALTO USA Explore ALTO USA: Website: https://www.alto.us/ Chapters: 0:00 – Sponsor Message: D2C Design & the e-commerce conversion report 0:26 – The Rise of Retail Theft: Billions lost and major cities affected 0:46 – Meet Cristian Lopez Diaz from ALTO USA: Technology meets old-school policing 1:16 – Why retail theft has exploded: The cost of crime vs. cost of justice 2:25 – The business of crime: How thieves exploit legal loopholes 4:23 – How ALTO USA helps retailers: Data aggregation, linking cases & prosecution 6:10 – From theft to violence: The dangerous escalation of retail crime 9:10 – Prop 47 and the perception of consequence in California 10:51 – Real-world success: Miami case study and 92% prosecution rate 18:30 – AI, data, and the future of fighting organized retail crime 25:30 – No cash bail, employee theft, and ALTO USA's broader mission beyond retail 29:17 – Where to find ALTO USA: Website, contact info & closing remarks Stream this episode of #thehappycustomerchannel Spotify: https://open.spotify.com/episode/7580PUzO2tEhfLUh8X4CyW Apple Podcasts: https://podcasts.apple.com/us/podcast/ep-91-cristian-lopez-diaz-the-battle-against-retail/id1648930226?i=1000733112655 Amazon Music: https://music.amazon.com/podcasts/64678780-88e8-4875-8883-6b454c063613/episodes/4afb1a6c-2255-4b0a-b94a-2835dd1dd523/the-happy-customer-channel-ep-91---cristian-lopez-diaz-the-battle-against-retail-crime-alto-usa 🔔 Don’t forget to subscribe for more candid conversations with entrepreneurs, executives, and investors. Show Sponsors: Buena Vista Creative: https://www.buenavistacreative.com Buena Vista Creative is a leading digital marketing agency based in Miami, FL, dedicated to empowering businesses with innovative marketing strategies and solutions. Our comprehensive services include expert podcast production, dynamic social media management, engaging content creation, stunning graphic design, impactful branding, cutting-edge web design, professional photography, and more. Let us help your brand thrive in today’s digital landscape. Inktel Contact Center Solutions: https://www.inktel.com Inktel Contact Center Solutions is a premier Business Process Outsourcer, delivering intelligent, professional, and cutting-edge contact center solutions to companies worldwide. Our comprehensive services span phone, text, chat, email, and social media support, empowering businesses to connect with their customers seamlessly across multiple channels. D2C Design: https://www.d2cdesign.com D2C Design is a growth partner for high-performance e-commerce brands, specializing in helping Shopify businesses unlock their full potential. With expertise in conversion optimization, user experience, and modern storefront design, D2C Design delivers tailored strategies that drive measurable results. From free consultative conversion block reports to custom design and development, their mission is simple—equip direct-to-consumer brands with the tools and insights they need to scale profitably. The Happy Customer Channel: https://thehappycustomerchannel.com The Happy Customer Channel is a video podcast designed to elevate the art of exceptional customer service. Through insightful interviews and in-depth discussions with industry leaders, we explore the keys to customer and business success. Each episode delves into real-world experiences and success stories, all with the mission of creating truly Happy Customers! Hosted by Dan Arriola—Customer Service Leader, Innovator, and President of Inktel Contact Center Solutions—the podcast offers valuable insights for anyone committed to excellence in customer service. The Happy Customer Channel is proudly recorded at Buena Vista Studios in Miami, Florida.
EP. 91 - Cristian Lopez Diaz | The Battle Against Retail Crime: ALTO USA
For the Underdogs out there grinding and hustling. 💪
Building a Putter Business from Scratch: Jared Doerfler's Entrepreneurial Journey EP. 90 - Jared Doerfler | Passion to Putter: The Story Behind Hanna Golf In this episode, our host welcomes Jared Doerfler from Hanna Golf to discuss his entrepreneurial journey of building a putter company from scratch. Jared shares insights on his demographic, the importance of world-class customer service, and his experience running a call center company and a creative e-commerce agency. They dive deep into how Jared's fascination with golf led to the foundation of Hanna Golf, born out of Jared's personal story and inspired by his grandfather. Jared further elaborates on the challenges of manufacturing putters in the U.S., the importance of learning through trial and error, and his commitment to building a quality product. They also discuss the impact of social media, the challenges of e-commerce, the value of trade skills, and the future vision for Hanna Golf in the competitive golfing industry. Tune in for an inspiring conversation filled with practical business insights, personal anecdotes, and a deep passion for the game of golf. Explore Hanna Golf: Website: https://hannagolf.com/ IG: https://www.instagram.com/hannagolfco/?igsh=cHlxdzRkMG1oeDIx&utm_source=qr X: https://x.com/HannaGolfCo Chapters: 0:00 – Intro & Sponsor: D2C Design 0:22 – Burn the Boats: Jared’s Leap into Entrepreneurship 1:34 – From College Golf to Business Passion 3:15 – The Spark: Sketching the First Putter in Iowa 5:20 – Building “Perfect Putt” & The Birth of Hanna Golf 7:00 – Quitting His Job and Going All-In 9:00 – Learning CNC Machining & Manufacturing from Scratch 11:00 – Honoring His Grandfather: Naming the Putters 14:00 – Building a Brand Through Authentic Storytelling 17:35 – Made in the USA & The Value of American Manufacturing 20:00 – Future Vision: Growth, Team, and New Products 23:00 – Golf Talk: The Future of the Game 25:40 – Where to Find Hanna Golf & Closing Thoughts Stream this episode of #thehappycustomerchannel Spotify: https://open.spotify.com/episode/5hqNAq00Ecj5qiRywijxkR Apple Podcasts: https://podcasts.apple.com/us/podcast/ep-90-jared-doerfler-passion-to-putter-the-story/id1648930226?i=1000732118170 Amazon Music: https://music.amazon.com/podcasts/64678780-88e8-4875-8883-6b454c063613/episodes/4edaa953-97e2-4648-b3e9-76fded934095/the-happy-customer-channel-ep-90---jared-doerfler-passion-to-putter-the-story-behind-hanna-golf 🔔 Don’t forget to subscribe for more candid conversations with entrepreneurs, executives, and investors. Show Sponsors: Buena Vista Creative: https://www.buenavistacreative.com Buena Vista Creative is a leading digital marketing agency based in Miami, FL, dedicated to empowering businesses with innovative marketing strategies and solutions. Our comprehensive services include expert podcast production, dynamic social media management, engaging content creation, stunning graphic design, impactful branding, cutting-edge web design, professional photography, and more. Let us help your brand thrive in today’s digital landscape. Inktel Contact Center Solutions: https://www.inktel.com Inktel Contact Center Solutions is a premier Business Process Outsourcer, delivering intelligent, professional, and cutting-edge contact center solutions to companies worldwide. Our comprehensive services span phone, text, chat, email, and social media support, empowering businesses to connect with their customers seamlessly across multiple channels. D2C Design: https://www.d2cdesign.com D2C Design is a growth partner for high-performance e-commerce brands, specializing in helping Shopify businesses unlock their full potential. With expertise in conversion optimization, user experience, and modern storefront design, D2C Design delivers tailored strategies that drive measurable results. From free consultative conversion block reports to custom design and development, their mission is simple—equip direct-to-consumer brands with the tools and insights they need to scale profitably. The Happy Customer Channel: https://thehappycustomerchannel.com The Happy Customer Channel is a video podcast designed to elevate the art of exceptional customer service. Through insightful interviews and in-depth discussions with industry leaders, we explore the keys to customer and business success. Each episode delves into real-world experiences and success stories, all with the mission of creating truly Happy Customers! Hosted by Dan Arriola—Customer Service Leader, Innovator, and President of Inktel Contact Center Solutions—the podcast offers valuable insights for anyone committed to excellence in customer service. The Happy Customer Channel is proudly recorded at Buena Vista Studios in Miami, Florida.
EP. 90 - Jared Doerfler | Passion to Putter: The Story Behind Hanna Golf
He Built a Golf Brand Made in the USA 🇺🇸
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