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Introduction
Tune in to this exclusive episode of The Happy Customer Channel, where we dive deep with Roc Nation & D'USSÉ Ambassador, Cheick Mbengue.
Owner Dependency: Build a Process Inventory Before a Handoff
An owner-dependency process inventory identifies recurring work that relies on one person’s memory, access, judgment, or customer relationship. Start by listing what would stop if the owner were unavailable. Then document the work and observe whether an appropriately prepared colleague can perform it.
