CONVERSATIONS THAT BUILD BETTER LEADERS
Hosted By: Dan Arriola
A business leader, entrepreneur, and operator with a track record of building and scaling companies across logistics, customer experience, and digital commerce. As President of Inktel Contact Center Solutions, he leads a global organization focused on helping brands grow through operational excellence and customer engagement.
A Career Built on Operating and Scaling Businesses
ENTREPRENEURIAL JOURNEY
From Logistics to Customer Experience Leadership
Before Inktel’s growth into a multi-division organization, Dan served as CEO and Co-Founder of iD Commerce + Logistics, a leading third-party logistics and fulfillment company.
Under his leadership, the company scaled into a premier 3PL provider, helping brands manage product fulfillment and supply chain operations at scale.
In 2019, iD Commerce + Logistics was successfully acquired by Symbia Logistics—marking a major milestone in Dan’s journey of building and exiting high-growth businesses.
President, Inktel Contact Center Solutions
At Inktel, Dan leads a portfolio of companies focused on delivering modern business solutions, including:
• Inktel Contact Center Solutions
• D2C Design
• Buena Vista Digital Partners
With global operations and a diverse client base, the organization supports brands in scaling customer experience across phone, chat, email, and digital channels.
Expanding into Digital and Direct-to-Consumer
Dan is also a Partner at D2C Design, a Shopify-focused digital agency helping brands build, optimize, and scale their direct-to-consumer presence.
Through this expansion, Dan continues to align operations, marketing, and customer experience into a unified growth strategy for modern businesses.
Global Leadership and Peer Collaboration
Dan is an active member of YPO (Young Presidents’ Organization), a global network of executives and business leaders.
Through this community, he collaborates with leaders across industries to exchange insights, strengthen leadership capabilities, and drive meaningful impact.
A LEADER BUILT ON EXECUTION AND RELATIONSHIPS
OPERATING MINDSET
A focus on execution, accountability, and measurable outcomes.
DISCIPLINE
Structured thinking and repeatable processes drive performance.
COMMUNICATION
Clarity, alignment, and listening as the foundation of leadership.
LEADERSHIP
Building teams, culture, and systems that scale.
RELATIONSHIPS
Long-term success built through trust and consistency.
CUSTOMER FOCUS
Understanding that growth is tied directly to customer experience.
Building Businesses That Scale
A Leader Built on Execution, Relationships, and GrowthDan Arriola’s career reflects a consistent ability to identify opportunity, build infrastructure, and lead organizations through growth.
As President of Inktel Contact Center Solutions, he oversees a portfolio of companies focused on delivering customer experience, operational support, and digital services to brands across industries.
In addition to his leadership at Inktel, Dan is a Partner at D2C Design, a Shopify-focused agency helping brands grow their direct-to-consumer presence through strategy, design, and optimization.
His experience spans logistics, customer experience, and digital transformation—providing a unique perspective on how modern businesses operate and scale.
Education & Development
Dan has continued to invest in his development as a leader through executive education programs and global business communities.
• Harvard Business School – Owner/President Management Program
• Northwestern Kellogg School of Management – NMSDC Program
• Xavier University
His commitment to learning continues to shape his approach to leadership and long-term growth.
