EP. 4 – Ramon Martinez of Marriott Vacations Worldwide | Managing Customers In 24/7 Hospitality
In a 24/7 hospitality environment like most resorts and hotels, customer service employees need a special set of people and time management skills. Learn from Marriott Vacations Worldwide Director Ramon Martinez on how to manage teams, handle extreme requests, and provide service to customers who may need different things depending on the time of day....