THE HAPPY CUSTOMER CHANNEL
Conversations With Top Performers In Business, Sales, and Leadership. Insights from entrepreneurs, executives, and industry leaders on mindset, relationships, and the strategies that drive real-world success.
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Sales & Performance
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Leadership & Management
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Customer Experience
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Entrepreneurship
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Mindset & Growth
THE HAPPY CUSTOMER CHANNEL
Conversations With Top Performers In Business, Sales, and Leadership. Insights from entrepreneurs, executives, and industry leaders on mindset, relationships, and the strategies that drive real-world success.
-
Sales & Performance
-
Leadership & Management
-
Customer Experience
-
Entrepreneurship
-
Mindset & Growth
Featuring Leaders Across Business, Sports, and Entrepreneurship
Featuring Leaders Across Business, Sports, and Entrepreneurship
Latest Episode
The Happy Customer Channel is a business podcast focused on what it actually takes to succeed. Through conversations with entrepreneurs, executives, and high performers, each episode explores the role of mindset, relationships, and execution in driving long-term growth.
The path to success is rarely linear, and the ability to learn, adapt, and come back stronger from setbacks is what ultimately separates top performers from the rest. From sales and customer experience to leadership and performance, the focus remains the same—learning from those who have built, led, and delivered results.
Why Another MLB Strike Could Be Coming
Could Major League Baseball be headed for another strike?
Former Major League pitcher, longtime MLB scout, and FIU Baseball Head Coach Juan Alvarez shares why he believes another labor dispute could be on the horizon and what it could mean for the game.
Do you agree with his perspective?
🎙️ Watch the full conversation on The Happy Customer Channel.
#MLB #Baseball #MLBStrike #SportsBusiness #FIUBaseball #Shorts
Why MLB Scouts Couldn't Ignore Jac Caglianone | Juan Alvarez
What happens when an MLB scout is convinced they've found a future star?
Former Major League pitcher, longtime MLB scout, and FIU Baseball Head Coach Juan Alvarez shares the story of why he believed so strongly in Jac Caglianone and what it's really like inside an MLB draft room.
A behind-the-scenes look at scouting, conviction, and talent evaluation.
🎙️ Watch the full episode on The Happy Customer Channel.
#JacCaglianone #MLBDraft #Baseball #Scouting #MLB #FIUBaseball #Shorts
this podcast exists to give you clarity
Business is evolving fast—and most leaders are stuck reacting instead of thinking long-term. Many focus on tactics, quick wins, or surface-level strategies, without understanding what actually drives sustainable success.
View More Videos
EP. 113 - 5 Things FIFA Got Right at the 2026 World Cup
Why Another MLB Strike Could Be Coming
Why MLB Scouts Couldn't Ignore Jac Caglianone | Juan Alvarez
Analytics vs. Experience: Which Matters More? | Juan Alvarez
The Incredible Comeback of Davone Bess 🏈
What All Great Performers Have in Common | Juan Alvarez
WE COVER THE TOPICS FOR EVERY BUSINESS PROFESSIONAL
Not your average customer service podcast. The Happy Customer Channel delivers real talk, bold insights, and behind-the-scenes stories from the people redefining what it means to serve.
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EP. 113 - 5 Things FIFA Got Right at the 2026 World Cup
The Happy Customer Channel July 29, 2026 11:00 am
What does world-class customer experience look like at the world’s biggest sporting event?
After attending six FIFA World Cup matches across four cities, Dan shares the five things FIFA got right—from transportation and technology to volunteers, fan engagement, and flawless execution.
In this quick episode, discover how FIFA:
⚽ Kept thousands of fans moving efficiently
📱 Used its app to simplify the entire customer journey
🙌 Empowered volunteers to deliver memorable service
🏟️ Turned matchday into a complete fan experience
🌎 Coordinated an enormous event across three countries
The biggest takeaway? Great customer experience isn’t an accident. It’s thousands of people getting hundreds of little things right.
What impressed you most about the World Cup experience? Let us know in the comments.
Subscribe to The Happy Customer Channel for more practical lessons in customer experience, customer service, and creating happier customers.
#FIFAWorldCup #CustomerExperience #FanExperience ...