EP. 7 – Tarek Moaz | Managing a Global Customer Service Workforce
More and more of the customer experience is being part of a global community of support agents. Is culture, language, and other differences a challenge or is it becoming less of an issue in particular countries? Tarek Moaz has over 20 years of experience with global call centers in various industries and sits down with Gio Puccini to discuss what those operations are like today and into the future....
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EP. 3 – David Finley of SPS Worldwide | Luxury Clients
Learn what it's like working with luxury brand clients with industry veteran David Finley of SPS Worldwide. They produce many of the storefront and retail displays for luxury fashion brands in New York, Miami, Los Angeles and all over the world....
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EP. 2 – Al D’Amico | How to deal with $htty Customers
How do you deal with customers who are being difficult? Learn tips and trade secrets from customer service representative Al D'Amico who has worked customer service for brands like American Express and The W Hotel. Bathtub filled with chocolate? Actresses who want to meet a panda in China? How do you deal with customers who want everything and want it now? About The Happy Customer Channel: The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. For more information, please visit: https://thehappycustomerchannel.com...
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EP. 1 – Aurelio Giordano of Ace World Travel | A Great Customization Experience
Learn tips and trade secrets from award-winning travel agent and travel agency owner Aurelio Giordano from Ace World Travel. In this discussion, we learn how to customize the product to the customer's desires and how to react when things go wrong. What questions do you ask and how do you meet and then exceed your customer's expectations. About The Happy Customer Channel: The Happy Customer Channel is a series dedicated to improving and learning how to succeed in the craft of providing excellent customer service. Recorded mostly in Miami, Florida, the series explores topics related to customer success, the customer journey, and retaining a happy customer. For more information, please visit: https://thehappycustomerchannel.com About Ace World Travel: Ace World Travel is a full-service indepe...