On this episode we sit down with our good friend Ajay Goel, Founder of GMass. Ajay has been developing email sending software for 20 years and is a pioneer and influencer in email marketing. Listen to this awesome interview to learn about Ajay’s journey in finding and building GMass and his thoughts on email marketing, customer acquisition, spam, AI, and more!
A customer service shift checklist should tell a supervisor whether the team can deliver the service it is about to promise. Check access, everyday supplies, open customer issues, and available support before the queue grows. When something is missing, assign a fix instead of recording a tick and moving on.
Learn how to build a customer experience strategy that lasts. Get practical CX frameworks and operator-level advice for real retention and trust.
Build trust at every step of the email customer journey. Practical frameworks for turning small moments into lasting customer retention.
Your digital customer experience strategy fails without standards. Learn how to build trust, retention, and impact with clear, operator-level CX discipline.
